SERVPRO of Northern Summit County Employee Photos

picture of the company president, male owner

Bruce Johnson, President

Bruce Johnson, President. Since 1986, Bruce has owned and operated SERVPRO of Northern Summit County. He has over 25 years experience in the disaster restoration industry, and numerous certifications including; * SERVPRO Industries Inc. – Franchise training program * I.I.C.R.C. Master Restoration Technician * I.I.C.R.C. Applied Microbial Remediation Technician * Certified Microbial Remediation Supervisor – American Indoor Air Quality Council * Mold Remediation Worker/Supervisor - MidAtlantic Environmental Hygiene Resource Center * Investigating, Sampling, Identifying and Assessing Biological and Microbiological Contamination in the Indoor Environment – MidAtlantic Environmental Hygiene Resource Center * Developing Remediation Strategy and Writing Specifications for a Building Mold Remediation Project - MidAtlantic Environmental Hygiene Resource Center * Sampling Indoor Environments for Microbiological Contaminants using Air-O-Cell Cassettes and Zefon Mini Pump – American

photo of Laura, female employee

Laura Otrusina - Territory Manager

Laura Otrusina has been marketing restoration services to agents, adjusters, and contractors throughout Northeast Ohio for more than 10 years. She has also developed multiple continuing education programs for insurance agents. Laura believes in the value of relationships within the insurance industry and is committed to being trustworthy, reliable, and committed to excellent customer service. Prior to working in the restoration industry, Laura worked in construction as a licensed general contractor and extensively in sales and management.

A photo of a male of Polish heritage, with a nicely tan complexion and inviting smile.

Paul Konopka - Reconstruction Manager

Paul Konopka a Reconstruction Manager with SERVPRO. Prior to joining us in the summer of 2012, Paul was a manager in the residential market, leading plumbing and excavating for over 300 new construction homes per year. He worked on business development for both new and reconstruction opportunities. With over 20 years of experience in construction, Paul's expertise shows through in the end result of each project.

A photo of an attractive female with beautiful blue eyes, and blond shoulder length hair.

Laura D.

Laura has 25 years in the restoration industry and construction.  She worked as an Insurance Adjuster with a major industry carrier for 10+ years handling commercial and residential claims.  Laura's vast background really enables her to help our customers understand the claims process. 

Group Photo


2020 Group Photo of Talented Craftsmen!

A photo of the reconstruction team

Reconstruction Team

If you are talking about talent, then you are talking about of reconstruction team.  From the management, estimator, and our staff of skilled carpenters, first class quality all the way! 

Customer Service Team


We pride ourselves in the best administrative team in the industry! Our team in educated in estimating, insurance coverage, quality control, and customer support.  Our SERVPRO employees treat every home as if it was their own.