Why SERVPRO? Just Listen to Our Customers

7/8/2021 (Permalink)

Trust in SERVPRO, we care about our customers!

Picture this. You are peacefully sleeping on a frosty January night, there was a storm warning before bed, but you weren’t overly concerned. CRASH! You are jolted awake by a loud noise. You drag yourself out of the nice warm blankets to make sure your family is okay and nothing is wrong. As you enter the hallway you see something in fact is devastatingly wrong. There is a tree branch through your roof, it is now snowing in the middle of your home, it is 2 am, and it is COLD! What do you do?

This was a reality for the Richardson family. The first call they made on that morning was to SERVPRO, they had no prior experience with the company before this night, but google told them they were close and they were open at this desperate time of need. The Richardsons now say, “We are so grateful that a quick google search found us the company we will be using for the rest of our lives for everything we may need for our home, from the second we made the call we knew we made the right call!” Technicians from SERVPRO arrived barely an hour after the call was made, and they didn’t just take a look, they got to work!

Once SERVPRO arrived on site, the Richardsons had no choice but to check into a hotel for the night and figured this would be their life for at least the next month, if they were lucky. Of course, this hotel stay cost came out of their pocket, as the insurance claim was an unknown beast they had not yet had the chance to tackle. “We were one of the lucky homeowners that had never had to use our insurance and make a claim, but we have heard horror stories and we weren’t even sure where to begin,” says Elliot Richardson. What they didn’t expect was the same team that arrived at their house to help save their home, would also be the same people that helped them navigate the insurance claim process. “With the help of SERVPRO, we won our insurance claim, they helped us every step of the way, with advice, pictures, and even talking to the agents to explain the damage. I hoped they would save our home, but I never expected they would also help save our livelihood” -  Elliot 

SERVPRO started working the night the tree crashed through the roof, they immediately sealed the home so no further damage would occur. They worked diligently for the next 2 weeks and to the Richardsons' surprise, just 2 weeks after checking in to what they were sure would be a month-plus long ordeal they were back home in their own beds. 

"We thought we'd never be able to enjoy our home again. Thanks to SERVPRO the whole ordeal is but a distant memory and we can enjoy our home again "Like it never even happened." - Mary Richardson

What happened to the Richardsons was devastating. The technicians of SERVPRO know how it feels to be displaced and scared in the middle of the night with no idea how it will all turn out. They not only have the knowledge and skill to complete the job fast, but they have the compassion to help you through the situation and help navigate the stressful parts you may not fully understand. SERVPRO is here for you and your family 24/7 and while they can’t stop the disaster they will make it just that much easier to live through. Call us today to get more information on helping you through a disaster.